LiveChat
Manage agents, chats, and customer interactions through the LiveChat Platform API.
Auth Model
User OAuth
Standard OAuth 2.0 authorization. A user grants consent and receives an access token. Authpipe handles refresh, rotation, and health monitoring automatically.
Connection Flow
// Get a valid credential — always fresh, zero latency const { credential } = await authpipe.getCredential({ provider: 'livechat', tenantId: 'org_acme', userId: 'user_123', });
// Use the credential with the provider API const response = await fetch('https://api.example.com/data', { headers: { Authorization: `Bearer ${credential}` }, });
// Drop-in React component <ConnectButton provider="livechat" onSuccess={(conn) => console.log('Connected!', conn)} />
Available Scopes
Permissions you can request when connecting to LiveChat.
chats--all:ro Read-only access to all chats
chats--all:rw Read and write access to all chats
chats--access:ro Read-only access to chats the agent has access to
chats--access:rw Read and write access to chats the agent has access to
customers:ro Read-only access to customer data
customers:rw Read and write access to customer data
agents--all:ro Read-only access to all agent data
agents--all:rw Read and write access to all agent data
agents--my:ro Read-only access to own agent data
agents--my:rw Read and write access to own agent data
What Authpipe handles for LiveChat
OAuth Orchestration
PKCE, state validation, callback handling, and provider-specific quirks — all automatic.
Encrypted Vault
AES-256-GCM encryption with per-tenant key isolation. OAuth tokens, API keys, and webhook secrets — never exposed to the frontend.
Silent Refresh
Proactive token refresh before expiry. SDK returns from local cache with zero latency.
Health Monitoring
Scheduled checks detect revoked tokens and expired credentials before users notice.
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Help Scout
Connect to Help Scout for customer conversations, mailbox management, and reporting via OAuth.
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