Intercom
Communication Installation + User OAuth

Intercom

Integrate with Intercom for customer conversations and user data management.

Auth Model

Installation + User OAuth

Dual-credential model. An App is first installed into an organization or workspace (yielding an installation credential), then individual users authorize within that installation context (yielding user credentials). Authpipe manages both lifecycles.

Connection Flow

1
Admin installs App
2
Installation credential stored
3
Users authorize
4
User credentials stored
@authpipe/node
// Get the bot/app token (installation-level)
const { credential: botToken } = await authpipe.getCredential({
  provider: 'intercom',
  tenantId: 'org_acme',
  credentialFor: 'installation',
});

// Get a user-level token
const { credential } = await authpipe.getCredential({
  provider: 'intercom',
  tenantId: 'org_acme',
  userId: 'user_123',
  credentialFor: 'user',
});
// Both credentials are always valid — Authpipe handles refresh
@authpipe/react
// Install the App into a workspace
<InstallButton
  provider="intercom"
  onInstall={(inst) => console.log('Installed!', inst)}
/>

What Authpipe handles for Intercom

OAuth Orchestration

PKCE, state validation, callback handling, and provider-specific quirks — all automatic.

Encrypted Vault

AES-256-GCM encryption with per-tenant key isolation. OAuth tokens, API keys, and webhook secrets — never exposed to the frontend.

Silent Refresh

Proactive token refresh before expiry. SDK returns from local cache with zero latency.

Health Monitoring

Scheduled checks detect revoked tokens and expired credentials before users notice.

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